FAQ

Curious About Tea?

Many teas rely on artificial flavoring to create a consistent taste. Large brands often standardize the base tea first, then add aromas to make every cup taste the same.

We do the opposite.

Our teas are rooted in a tea culture that has existed for centuries. Instead of masking the leaf, we carefully source high-quality teas with natural complexity. What you taste is the true flavor of the leaf — its aroma, texture, and terroir.

Nothing added. Nothing hidden. Just real tea.

Yes, all our teas naturally contain caffeine. If you're sensitive to caffeine, we highly recommend trying our Phoenix Oolong or Phoenix Black Tea. Our founder personally enjoys these as she is also caffeine-sensitive. Thanks to a unique 36-hour slow-roasting process, the tea becomes remarkably mild and gentler on the stomach, making it a much more comfortable choice.

No, we never use artificial flavors. It's a core promise we make at R'Folia. We believe in pure, naturally made tea. While most mass-produced teas use flavorings to mask a lack of character, we created R'Folia for the opposite reason: to highlight the true and complex flavor profile that high-quality tea leaves offer on their own.

Good question! Yes, absolutely. We directly partner with small-scale, independent tea farmers in China who cultivate their gardens using traditional, natural methods.

At our production sites in China, our teas have already received preliminary recognition under EU organic standards. We are currently completing the remaining formalities for EU certification. Soon, we aim to have our products officially EU organic certified. We carefully visit the gardens, know the cultivation methods, and trust the integrity of our teas, so the proof is always in your cup.

While personal preference is key, here's a great starting point:

  • Standard Method: Use 3g of tea with 200-250ml of freshly boiled water (100°C). Steep for 2-3 minutes in a mug or teapot.

Find Your Perfect Cup:

  • For a stronger taste: Use more leaves or extend the steep time.
  • For lighter taste: Use fewer leaves or shorten the time.

To avoid bitterness, we recommend limiting the first infusion to 3 minutes.

A quick rinse is suggested to unlock the best flavor. Here's how:

  1. Place leaves in your mug.
  2. Pour hot water (100°C) over the tea.
  3. Immediately pour the water out (within 5-10 seconds).
  4. Now brew your first cup as usual.

Why? It awakens the leaves and ensures a clean, pure taste from the very first sip.

Tea can be a great addition to a balanced lifestyle. Tea naturally contains antioxidants and plant compounds and has been enjoyed around the world for centuries as part of daily life. This description reflects general experience and should not be interpreted as a medical or therapeutic claim.

Orders & Shipping

Absolutely! We offer digital tea gift cards that can be purchased online and sent instantly by email. They make the perfect gift for any tea lover during holidays, birthdays, or special occasions.

Yes! We include free samples with your orders.

Netherlands:

Enjoy free shipping on orders over €50.

Orders under €50 will be charged €5 per parcel.

European Union:

Please read Delivery & Return for more information.

Returns & Refund

For hygiene and food safety reasons, we are unable to accept returns on opened tea products.
If your tea arrives damaged, please contact us at info@yourteahouse.nl with your order number and photo of the damage, we are happy to solve the issues.

You can return unused non-food items, like teacups and mugs, within 14 days of delivery. Please email us at info@yourteahouse.nl with your order number and let us know why you’re not satisfied. Make sure the item is safely packaged before returning it, and we’ll help you through the process.